Kevin Flaherty leads BLM Technologies by instilling the critical importance of building strong customer and partner relationships. In his view, every interaction along the value chain of delivering solutions presents an opportunity to earn respect and become an irreplaceable strategic asset to the customer. As such, Kevin has cultivated a culture of complete customer excellence; empowering service delivery professionals with the ability to provide the right solutions and experience the long-term value of becoming a trusted technology partner. For Kevin, the company’s ability to continually achieve aggressive revenue growth and profitability goals starts with an intimate knowledge of the customer, their environment, and needs.
At BLM Technologies, Kevin has developed a platform for not only ensuring ongoing customer value, but also for organic and new revenue growth. Drawing upon his background as a technology executive, and rich history in leading high performance sales and operations organizations at companies including Cbeyond, EarthLink, Nokia and Best Buy, Kevin is ideally positioned to lead the next generation of growth at BLM Technologies. Both a strategic and visionary leader, Kevin is focused on long-term sustainable growth through strong partner engagements and deliberate expansion into markets with growing automated payment transaction, audio/visual and digital display needs.
As the world becomes increasingly digital and consumers rely more on the convenience – and security – of online and mobile transactions, the need for single vendor solutions providers like BLM Technologies becomes increasingly critical to markets beyond banking and finance. Under Kevin’s watch, BLM Technologies will continue to bring new and increasingly advanced and full-service solutions to its clients – and will become a new trusted partner to companies in retail, ecommerce, government and other industries who will benefit from the company’s end-to-end payment and financial transaction, digital signage, and audio/visual technologies.
In a service-driven organization like BLM Technologies, Patrick Hickey offers more than 20 years of experience in leadership that strikes the right balance: Patrick’s focus is as much on delighting clients with exceptional results as it is on ensuring impressive margins. Always working on continuously improving his organization, Patrick has been recognized with successive promotions for this long history of providing value-added capabilities to BLM Technologies.
Patrick possesses that rare combination of deep technical prowess, business acumen, and understanding of how both attributes lead to highly valued, long-term client relationships. He has leveraged these skills to develop and execute labor optimization strategies, process alignment programs, continuous improvement initiatives, and more. Through his collaborative, team-driven leadership style, Patrick has developed a highly regarded professional services organization; both in the eyes of BLM Technologies and most importantly, its clients.
Patrick is highly respected across BLM Technologies for his deep understanding of the data models and analytics required to make sound decisions – and for implementing programs that effectively advance professional services revenues up and to the right. As such, Patrick’s rich history in building the company’s presence within the banking and financial markets will be instrumental as BLM Technologies looks to expand into new markets. As always, both Patrick and his team stand ready to deliver.
Tracy Hoben has provided careful watch over the BLM Technologies accounting, finance and human resource teams for more than 25 years, having been successively promoted based on her outstanding achievements and valuable leadership. During her tenure, she has become a highly regarded and inspirational leader throughout the organization and a true ambassador of the company’s culture, grounded in building strong relationships. In her role, she brilliantly balances the daily operational expenses of multiple lines of business, with financing the company’s growth strategies and managing the payment and receivable transactions through the company’s vast network of strategic partners.
Tracy also provides oversight to the human resources team, ensuring the company’s cultural values are instilled throughout the organization and into its hiring practices. She also manages the company’s benefit programs which included initiating the BLM Technologies employee stock ownership plan (ESOP).
Pragmatic and analytical, yet creative and visionary, Tracy’s experience and company history gives her rare insight into opportunities that will yield the greatest return on investment for the company. Having developed the financial models and processes that have driven year-over-year growth for the company in the banking and finance industries, Tracy is set to apply her finely honed, best practices approach to additional industries as the company expands into new vertical markets.
Gretchen Kalthoff is the Vice President of Marketing at BLM Technologies; overseeing both the marketing and customer care departments. She brings nearly a decade of experience in growth marketing strategies with a wealth and variety of expertise, having worked for marketing agencies, B2B, and B2C companies across several industries. Gretchen’s proven success in increasing brand awareness and lead generation prompted her well-deserved promotion to VP of Marketing. Her talent has even been noticed outside of the BLM Tech team, as she was awarded the 32 under 32 award in 2020 from Ad 2MN, AdFed. She holds an International Business BA from the University of St. Thomas – Minnesota.
Gretchen combines an analytical focus and a creative approach to make data-driven marketing decisions. She is appreciated across BLM Technologies for her ability to proactively identify challenges and opportunities for growth through market analysis. Not only does Gretchen leverage data to attract prospects, but she also builds relationships with partners, customers, and coworkers that result in better customer service and a better team culture. Through this combination of strategies, she strives to benefit the organization on all counts.
Under Gretchen’s lead, the marketing and customer care teams will continue to deliver incredible value to customers both online and offline, while also driving demand, increasing revenue, and strategically planning for long-term success.
President & CEO, BLM Technologies
Executive Coach/Consultant, The Bailey Group
Executive Coach/Consultant, The Bailey Group
SVP of Operations, BLM Technologies
Retired EVP, Hearth & Home Technologies
(a subsidiary of HNI Corporation)