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How to Choose the Right Fulfillment Partner

June 7, 2017
Debbie Schwake, VP Marketing

You face a lot of challenges when providing equipment throughout your geographic area. Are you sure you want to employ the staff you need to handle this?


Purchasing the right hardware and staying on top of new technologies as well as product upgrades is a full-time job. Not every organization can afford the manpower to properly staff this need and realize full efficiency.


Warehousing equipment can require a lot of space, and having staff on hand that understands it and keep it running can be a luxury most budgets won’t support. This is the how those closets of lost technology start, where you can go today and find the top-of-the-line telephone systems from 1982. Don’t let this happen to you.


Hardware comes in and it needs to go out. Getting the exact right piece of technology into the hands of correct branch – and then overseeing the set up and smooth operation – requires trained technicians. But perhaps the biggest challenge – the one you should focus on – is how to choose the right fulfillment partner.

4 things your fulfillment partner should do

Evaluate potential fulfillment partners based on these four criteria to help you decide which potential vendor will be your perfect match.

1. Carry out crucial back-end fulfillment activities

Your fulfillment partner should handle all the details of your back-of-house including procurement, shipping, installation, training and maintenance services. Because they focus on these details, your best partner should bring you complete, customized and turnkey solutions nationwide.

Whether you have dozens, hundreds or thousands of sites to serve, your fulfillment partner should get the right equipment to the right location.

2. Take a “hardware neutral” approach when developing solutions

By analyzing your technical requirements and budget, a good partner will recommend the hardware and services that most closely fit your need. They should also supply fulfillment shipping and storage services on equipment you currently own.

3. Provide speedy and reliable delivery

Easy online ordering and tracking systems should bring you delivery from in-stock inventory housed in strategically located distribution warehouses nationwide. Equipment should ship within 24 hours of when it’s ordered.End-to-end fulfillment solutions should include support for installation and maintenance problems with certified technicians to walk you through the installation process and help you troubleshoot malfunctioning equipment. And when hardware or software issues do occur, your fulfillment partner should be there to answer questions and get you or your customers back to business. ASAP.

4. Help you streamline your operation and strengthen your client relationships

Your ideal fulfillment partner will be a single-source provider that keeps you – and your clients – running at the speed of business. Minimum downtime and fewer frustrations; everything that lets you focus on your core strengths and makes you look good.


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