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3 Common Small Device Repair and Replacement Pitfalls

September 24, 2018

Your device is broken. Now what?

It’s a situation that businesses find themselves in time and time again. It’s not so much a matter of if a device will break or malfunction, but when. Having a plan in place to get your devices repaired quickly and simply can save your business time, money, and headaches. But, most importantly, having a small device repair plan ensures that your business stays one step ahead and that your customers stay happy. Unfortunately, in our experience, we’ve found that many companies don’t have a set-in-stone strategy for handling these types of situations, and more often than not, they choose one of the following ways to tackle the situation.

Having a plan in place to get your devices repaired quickly and simply can save your business time, money, and headaches.

Trend #1: Turn to the IT staff

When small devices go down, most companies’ first instinct is to rely on the help of their internal IT team. After all, they’re on site, they’re tech experts, and they’re already on the payroll. On paper, this seems like the simplest and fastest solution to the issue, and that makes it easy to overlook the many challenges that this strategy presents.

The problem:

However, going to your IT for device repair may not be the fastest solution. The repair process can require troubleshooting, time-consuming research on how to perform the repairs, trial and error, and long hours searching for the best way to acquire the parts they need — if they can find access to them at all. If your business is anything like the majority of other companies, your IT staff is already overloaded and understaffed. By having them focus on this repair, they’ve been taken off of projects where their expertise can be leveraged to grow your business, effectively putting both those projects and your company’s growth on hold. On top of that, they may not have time to repair your device right away, which could further impact your business operations in a negative way.

While it’s true that your internal team are experts in the field of technology, it’s important to keep in mind that their expertise is concentrated in specific areas that pertain to your business. That means that they may not be well versed in small device repair, or they might be unfamiliar with the specific make and model of the device that has gone down.

The repair process will not only be challenging for your IT staff, it will require troubleshooting, time-consuming research on how to perform the repairs, trial and error, and long hours searching for the best way to acquire the parts they need — if they can find access to them at all.

Trend #2: Take it to a local Mom & Pop shop

For businesses without a dedicated IT staff, or for those who can’t allocate their experts to small device repair, a common next solution is to find a local repair business. Since these Mom & Pop shops are close by, your business can save on the costs and time of shipping. Plus, you’ll be able to develop a relationship and support a local company. Once again, this strategy seems fairly safe on first glance.

The problem:

Unfortunately, this solution faces many similar challenges to relying on your internal IT team. Though Mom & Pop shops might have the skills to repair the types of devices you bring them (especially common devices from big-name suppliers), their access to manufacturer parts can be limited. This can result in higher costs for parts and longer repair times as the business waits on the parts to be delivered, assuming they’re available for sale at all. While this solution has a higher potential for success, the cost and speed of repairs could be a serious burden to your business.

Though Mom & Pop shops might have the skills to repair the types of devices you bring them, their access to manufacturer parts can be limited.

Trend #3: Toss it and replace it

The third most common solution that many businesses turn to is simply throwing away the broken device and buying a new one. In some cases, this might actually be the best course of action, but it’s important to know when to repair and when to replace each of your devices.

The problem:

Many times, business owners simply assume that the cost and time of having the device repaired would outweigh the cost of replacing it outright. While this may be true in certain circumstances, the reality is that many small devices cost hundreds or even thousands of dollars to replace.

Repairing the same device typically costs less than $100 when the repairs are performed by an experienced vendor, and placing the device on a maintenance plan can extend its life in substantial ways. Plus, tossing devices away that could have been repaired contributes to the roughly 12 million tons of e-waste produced in the U.S. each year, a growing concern for many environmentalists.

Tossing devices away that could have been repaired contributes to the roughly 12 million tons of e-waste produced in the U.S. each year.

There’s a better way

When it comes to the efficiency of your business and the happiness of your customers, it’s crucial to have a plan in place that ensures your small devices stay up and running. Partnering with an experienced vendor like BLM Technologies ensures that your devices can be repaired simply, quickly, and affordably. It’s important to be proactive about device repair. Don’t wait for the day that a critical piece of equipment goes down. Develop a strategy today and be prepared for whatever tomorrow has in store.

Develop a strategy today and be prepared for whatever tomorrow has in store.